At Myra Nomads, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund guidelines below:
1. Eligibility for Returns
You may request a return if:
- The item received is damaged or defective
- The item received is incorrect or incomplete
To be eligible, the item must be unused, in its original condition, and reported within 1-3 days of delivery.
2. How to Request a Return
To initiate a return, contact us at [email protected] within 1-3 days of receiving your order. Please include your order number, reason for return, and clear photos of the item if it is damaged or incorrect.
3. Return Process
Once your return request is approved, instructions will be provided for the return. Items must be returned in their original packaging. Returns sent without prior approval may not be accepted.
4. Refunds
Refunds will be issued in the original form of payment, which is cash on delivery. Once the returned item is inspected and approved, we will notify you regarding the refund process.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or one-time-use nature. These will be clearly indicated on the product page where applicable.
6. Contact Us
If you have questions or need assistance with your return, please contact us at [email protected]. We’re here to help.